How many communication and service questions are on the CCMA exam?

12. NHA states an item count for every area of the plan and never states a percentage, so 12 is the document's own figure — 12 of the 150 scored questions — and not a share this site worked out. The full-length test deals exactly that many from this area.

Is this section timed?

Not on this page. These sets are for learning the material — each answer comes with an explanation straight away. When you want the whole paper, the full-length test runs the published clock. The real sitting is 150 questions in 180 minutes.

Are these real questions from the test?

No. Every question here is original, written to the published format. The real item banks are confidential and nobody outside the publisher has them.

CCMA communication and service questions

Therapeutic communication, barriers, professionalism and conflict.

6 12 of the 150 scored questions

24 questions in this set Untimed — explanation after each answer

CCMA communication and service 1 of 10

What most reliably demonstrates active listening to a patient?

What this type asks

Up from seven or eight items to twelve. The medical assistant is, as NHA’s own certification page puts it, often the first and last person a patient interacts with, and the current analysis weights that accordingly. Items in this domain rarely have a technically wrong answer; they have a professionally wrong one.

Therapeutic and non-verbal communicationBarriers — language, hearing, cognition, literacyProfessionalism and teamworkDe-escalation and conflictTelephone and written communication

Now do it with the clock running.

180 questions in 180 minutes — about 1 minutes each, which is the part no amount of untimed practice prepares you for.

Take the full CCMA test

The other question types

Foundational knowledge Anatomy and physiology Patient intake and vitals General patient care Infection control and safety Point of care testing Phlebotomy EKG and cardiovascular Care coordination and education Administrative assisting Law and ethics Full timed test

Frequently asked

How many communication and service questions are on the CCMA exam?: 12. NHA states an item count for every area of the plan and never states a percentage, so 12 is the document's own figure — 12 of the 150 scored questions — and not a share this site worked out. The full-length test deals exactly that many from this area.
Is this section timed?: Not on this page. These sets are for learning the material — each answer comes with an explanation straight away. When you want the whole paper, the full-length test runs the published clock. The real sitting is 150 questions in 180 minutes.
Are these real questions from the test?: No. Every question here is original, written to the published format. The real item banks are confidential and nobody outside the publisher has them.

Sources

Every figure on this page comes from one of the documents below, with the day it was read. Requirements change — open the source if you need today's wording.

NHA — CCMA Detailed Test Plan (2022 job analysis) Read August 29, 2026
NHA — CCMA Detailed Test Plan (2016 job analysis), superseded but still served Read August 29, 2026
NHA — CCMA Summary Test Plan (still the 2016 one, on nhanow.com) Read August 29, 2026
NHA — CCMA certification page (eligibility routes) Read August 29, 2026

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